Privacy at a Glance
How 57ph Treats Your Personal Data
Six things every 57ph player should know about how your information is handled.
Your Data Stays with 57ph
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with service providers is limited to what is necessary to operate the platform on your behalf.
SSL Encryption on All Connections
All data transmitted between your device and 57ph is protected by SSL encryption. This covers your login, account details, and PHP wallet transactions — whether you access through the website or the mobile app.
OTP Verification for Sensitive Actions
Your registered Philippine mobile number is used for OTP verification during login and when making significant account changes. This adds a layer of identity confirmation beyond your password alone.
KYC Data Used Only for Verification
Identity documents collected during KYC are used strictly to verify your age and identity as required for account compliance. They are stored securely and not used for any commercial profiling.
You Can Access and Correct Your Data
You have the right to request a copy of the personal information we hold about you and to ask for corrections if anything is inaccurate. Contact our support team at [email protected] to make a request.
Retention Only as Long as Necessary
We keep your data only for as long as required to run your account, meet legal obligations, or resolve disputes. When retention is no longer justified, data is deleted or anonymised in line with our internal policies.
1 Who We Are
57ph is an online gaming platform operating at 57ph.net, serving players in the Philippines. When this Privacy Policy refers to "57ph", "we", "us", or "our", it means the company operating the 57ph platform and responsible for the personal data you provide when you register and use our services.
This policy applies to all personal data collected through the 57ph website, the 57ph mobile app, and any communications between you and our support team. If you have questions about data handling, you can contact us at [email protected].
2 Information We Collect
We collect personal information in three main ways: directly from you when you register or use the platform, automatically as you interact with our services, and from third parties involved in processing your payments or verifying your identity.
Information you provide directly:
- Full legal name and date of birth
- Philippine mobile number and email address
- Government-issued ID and supporting documents submitted during KYC verification
- Account credentials (username and password — passwords are stored in encrypted form)
- PHP wallet funding and withdrawal details, including your GCash or Maya account reference or bank account information
- Communications you send to our support team
Information collected automatically:
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, session duration, and navigation patterns on the platform
- Game activity, betting history, and transaction logs
- Cookie identifiers and similar tracking data (see Section 6)
Information from third parties:
- Identity verification results from KYC service providers
- Payment confirmation data from e-wallet and banking partners
- Fraud screening signals from our security service providers
All payment account details you provide must belong to you personally. Third-party funding is not permitted under our Terms and Conditions.
3 How We Use Your Data
The table below summarises the main purposes for which we use your personal information.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, mobile number, email, date of birth, password |
| Identity verification and KYC | Government ID, name, date of birth, mobile number |
| Processing PHP deposits and withdrawals | Payment account details, transaction records |
| Account security and fraud prevention | IP address, device data, login history, OTP logs |
| Customer support | Account details, communication history |
| Platform analytics and improvement | Session data, game activity, navigation patterns |
| Legal and regulatory compliance | Identity records, transaction logs, account history |
| Responsible gaming monitoring | Betting history, session duration, deposit patterns |
We do not use your personal data to build advertising profiles for third parties, and we do not use your gaming activity to target you with marketing from companies outside 57ph.
4 Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: Processing your account registration, deposits, withdrawals, and support requests is necessary to fulfil the service agreement between you and 57ph.
- Legal obligation: Identity verification, KYC, and transaction record-keeping are required to comply with applicable laws and regulations.
- Legitimate interests: We process certain data — such as device information and session logs — to prevent fraud, maintain platform security, and improve the quality of our services.
- Consent: Where we rely on your consent for a specific processing activity, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Sharing Your Information
57ph does not sell your personal data. We share information only in the following limited circumstances, and only to the extent necessary for each purpose:
- Payment processors and e-wallet providers: To process your PHP deposits and withdrawals. These partners receive only the data needed to complete the transaction.
- KYC and identity verification providers: To confirm your identity and age in line with our account verification requirements.
- Fraud and security vendors: To detect and prevent fraudulent activity, money laundering, and account abuse.
- Legal authorities: Where required by applicable Philippine law, court order, or in connection with an investigation into suspected illegal activity involving your account.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.
All third-party service providers that handle your data on our behalf are contractually required to process it only for the purposes we specify and to maintain appropriate security standards.
6 Cookies and Tracking
57ph uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. Below is a summary of the cookie types we use:
- Essential cookies: Required for the platform to function. These handle session management, authentication tokens, and security checks. They cannot be disabled without breaking core features.
- Functional cookies: Remember your language and display preferences so you do not have to reset them each visit.
- Analytics cookies: Help us understand which parts of the platform are most used, how long sessions last, and where players encounter issues. Data collected is aggregated and not used to identify individuals.
- Security cookies: Used to detect unusual login patterns, flag suspicious sessions, and support OTP verification flows.
Most browsers allow you to control or delete cookies through their settings. Disabling essential cookies will prevent you from logging in or using the platform normally. Disabling analytics cookies will not affect your ability to play.
57ph does not use third-party advertising cookies or allow ad networks to place tracking pixels on our platform.
7 Data Security
We apply technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption for all data in transit between your device and 57ph servers
- Encryption of stored passwords — we never store your password in plain text
- OTP-based authentication for login and account changes
- Access controls limiting which staff members can view personal account data
- Regular security reviews of platform infrastructure and third-party integrations
While we take these measures seriously, no internet platform can guarantee absolute security. You play an important role too — keep your password strong and unique, do not share it with anyone, and contact our support team immediately if you believe your account has been accessed without your permission.
8 Data Retention
We retain your personal data for as long as your account is active and for a reasonable period after closure, as required by legal, regulatory, or operational obligations. Specific retention guidelines include:
- Account and identity records: Retained for the duration of your account and for a defined period after closure to meet legal and anti-money laundering requirements.
- Transaction logs: Retained as required under applicable financial record-keeping obligations.
- Support communications: Retained long enough to resolve the matter and any follow-up disputes.
- Analytics data: Aggregated and anonymised; not linked to individual accounts after processing.
When retention is no longer justified, data is securely deleted or anonymised so it can no longer be linked to you as an individual.
9 Your Rights
As a 57ph player, you have the following rights regarding your personal data. To exercise any of these, contact us at [email protected] with your account details.
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information on your account.
- Deletion: Request that we delete your personal data where it is no longer necessary for the purposes it was collected. Note that some data must be retained for legal compliance and cannot be deleted on request.
- Restriction: Ask us to limit processing of your data in certain circumstances — for example, if you contest its accuracy.
- Objection: Object to processing carried out on the basis of our legitimate interests where your individual circumstances justify it.
- Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect your account security.
10 Children and Minors
57ph is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been created by someone under 21, we will close the account immediately and delete or anonymise the associated personal data in accordance with our Terms and Conditions.
If you believe that a minor has created an account on 57ph, please notify us immediately at [email protected].
Responsible gaming starts with age verification. 57ph uses KYC checks to confirm that all registered players meet the 21+ age requirement.
11 Updates to This Privacy Policy
57ph may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data practices. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.
For significant changes that affect how your data is used, we may notify registered players through the platform or via the contact details on your account. We encourage you to review this page periodically, especially if you are making deposits or updating your account information.
Continued use of 57ph after a policy update is published constitutes your acceptance of the revised Privacy Policy.
12 Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team by email at [email protected].
Please include your registered Philippine mobile number in your message so we can locate your account and respond efficiently. For general questions about account use, our FAQ page covers the most common topics.
FAQ
Common Privacy Questions
Quick answers to what 57ph players in the Philippines ask most about how their personal data is collected and used.
View full FAQ